Shipping policy

Shipping & Order Policy

Welcome to K-HEADSPA.
We are committed to providing a clear and transparent ordering and shipping experience. Please review the following policy carefully before placing an order.

Contact Information

For any questions regarding orders, shipping, or returns, please contact us at:

Email: info@k-headspa.com

Ordering

  • Orders may be placed directly through our website.

  • Customers are responsible for ensuring that all personal, billing, and shipping information provided is accurate and complete.

  • Once an order is submitted, an order confirmation email will be sent to the email address provided.

  • Orders cannot be modified or canceled once processing has begun.

Payment

  • We accept major credit cards, PayPal, and other secure payment methods available at checkout.

  • All payments are processed through secure, encrypted systems.

  • Orders must be paid in full prior to shipment.

Shipping

Shipping Methods

  • Standard and expedited shipping options may be available depending on destination and product type.

  • Shipping costs and estimated delivery times are calculated at checkout.

Processing Time

  • Orders are typically processed within 1–2 business days, excluding weekends and holidays.

  • Once shipped, customers will receive a shipping confirmation email with tracking information.

Free Shipping Promotion

  • Free Shipping, when offered, is a promotional benefit and does not eliminate the actual cost of shipping.

  • Eligibility thresholds and promotions may change without notice and will be displayed at checkout.

Returns & Return Shipping

  • All returns require prior approval and a Return Authorization (RA) number.

  • Returns are governed by our Return Policy and Warranty & Return Policy.

  • Returned items must be unused, uninstalled, and in original packaging.

  • Return shipping costs are the responsibility of the customer, except where a manufacturing defect or shipping error has been confirmed.

  • Items returned without authorization will not be accepted.

👉 Please review our Return Policy for full details before initiating a return.

Refunds

  • Refunds are processed only after returned items are received and inspected.

  • Approved refunds are typically issued within 5–7 business days to the original payment method.

  • Original shipping charges are non-refundable, including orders that qualified for Free Shipping.

  • If Free Shipping was applied, the original outbound shipping cost may be deducted from the refund.

  • Payment processing fees, installation costs, and service fees are non-refundable.

Shipping Damage

  • Any visible shipping damage must be reported within 3 business days of delivery.

  • Concealed damage must be reported immediately upon discovery.

  • Failure to report damage within the required timeframe may result in claim denial.

Customer Support

Our customer support team is available to assist with order-related inquiries.

Important Notice

This Shipping & Order Policy is provided for convenience only.
All purchases are subject to our Terms of Service, Return Policy, and Warranty & Return Policy, which govern in the event of any conflict.