Refund policy

Warranty & Return Policy – Summary

Warranty Coverage

  • All K-HEADSPA equipment is covered by a one (1)-year limited warranty from the shipment date.

  • Warranty applies only to the original purchaser and is non-transferable.

  • Products must be purchased from K-HEADSPA USA or an Authorized Dealer.

  • Warranty covers manufacturing defects only.

  • Consumable items (such as hoses, filters, seals, remote controls, and rubber components) are not covered.

What We Will Do

At K-HEADSPA’s discretion, warranty service may include:

  • Repair or replacement of defective parts

  • Issuance of store credit

  • Refund of the purchase price

(The specific remedy is determined by K-HEADSPA.)

What Is Not Covered

  • Labor, installation, removal, or on-site service

  • Shipping costs related to equipment returns

  • Damage caused by improper installation, misuse, water quality issues, electrical issues, or unauthorized modifications

Shipping & Warranty Service

  • If a manufacturing defect is confirmed, replacement parts will be shipped at no cost.

  • All labor, installation, and service-related costs remain the customer’s responsibility.

Partial Issues & Repairs

  • If only a portion of the equipment is affected, full replacement or refund is not provided.

  • The standard solution is repair or replacement of the affected part.

  • If a reasonable repair solution is offered and declined, the warranty claim may be considered fulfilled.

Extended Warranty (Optional)

  • Extended warranty coverage is available for purchase before the original warranty expires.

  • Covers parts only (labor and shipping not included).

Pricing:

  • 2nd year: 10% of equipment price

  • 3rd year: 15% of equipment price

  • 2–3 year bundle: 22% of equipment price

Returns & Refunds

Return Authorization

  • All returns require prior approval and a Return Authorization (RA) number.

  • Returns without an RA number will not be accepted.

Return Conditions

  • Products must be unused, uninstalled, and in original packaging.

  • Installed or used products are non-returnable.

  • Custom or made-to-order items are non-returnable.

Change-of-Mind Returns

  • Subject to approval.

  • If approved:

    • Customer is responsible for all shipping costs

    • A 20% restocking fee applies

    • Products will be resold as Refurbished

Free Shipping Promotion

  • Free Shipping is a promotional benefit.

  • Original shipping costs are non-refundable and may be deducted from any refund.

  • Return shipping is the customer’s responsibility.

Shipping Damage

  • Visible damage must be reported within 3 business days of delivery.

  • Concealed damage must be reported immediately upon discovery.

Need More Details?

This summary is provided for convenience only.
Please refer to our full Terms & Conditions for complete policy details.

📧 For questions or return requests, contact K-HEADSPA Customer Support at info@k-headspa.com